However, you can use external services such as tenso.com to have products delivered to your country.

For pre-order items, you will be charged when the item reaches Melonbooks's warehouse.

You will be available to try login again after 24 hours of account lockout.
If customers are in case of hurry, please provide information below and contact us from the Inquiry form.

・Account name
・Registered address
・Phone number
・Your birthday
・Registered E-mail address

order confirmation
↓
A confirmation letter titled 「ご注文の確認(メロンブックス/フロマージュブックス)」
will be sent to your registered e-mail address.
↓
If your selected payment method is "convenience store payment":
The payment receipt number will be automatically sent by e-mail.

*If you are purchasing pre-order products,
we will mail you the payment receipt number after
the corresponding product was ready for shippment.

*The payment receipt number will expire in 5 days after
the e-mail was sent.
↓
When your purchased goods are ready to ship,
we will notice customer by e-mail titled
「発送準備開始のお知らせ(メロンブックス/フロマージュブックス)」.
On the other hand, the status on "mypage" will be updated
to "preparing product delivery".
↓
After we have completed the shipment,
a e-mail of completion notice tiled
"「発送完了のお知らせ(メロンブックス/フロマージュブックス)」"
will be sent.
↓
Your purchased products will be delivered from specified shipping company.

However, you can still change your delivery time and address from "order history" in mypage, when the order status was "preparing shippment".

*Once delivery address was set in okinawa, you cannot change the address to other region, since shipment to okinawa costs higher airfare.

If the order status have been updated to "keep in stock", "preparing shipment"or "finished shipment", delivery address cannot be changed.

*Once delivery address was set in okinawa, you cannot change the address to other region, since shipment to okinawa costs higher airfare.

*Since delivery method cannot be changed, customers are not able to switch between home delivery and in-store pickup services.

As a general rule, we didn't accept cancellation of the purchase, whether wholly or partially, so please confirm your order carefully.

*Just in case, if return due to personal preference soccurred, we may kindly ask you to refrain from our online shopping service

In this case, please contact us in 5 days after product arrival.
After you submit a return request, we'll process the replacement if we are able to provide a non-defective item.
If the product is not in stock, we'll process the refund after we receive your item.
*We will take on those transportation charges for returning goods.

・the product was already opened
・damage caused by customers
・the damage wasn't obvious that doesn't disturb its normal use or lower its value
・the product was bought in other website
・was damaged in transportation process while your shipping method is "メール便"

*If your purchased item is pre-order product, it will be the day after the release date.
*If the item was needed to place order from other stores, it takes around 3 to 30 days.

However, for some reasons the delivery may delays.
Especially, after large doujin events such as "Comic Market" , it often takes longer than usual for the delivery.
Even if the arrival delays, neither we or the shipping company will not make any compensation.
We appreciate your understanding.

*If your payment method was "Cash on delivery", it costs you cash-on-delivery charge for each of splited order.
*Also, your delivery fee may be added while you split the order.
*When all the item's stock status was already "keep in stock", you cannot split the order.

・Sagawa Express Co., Ltd.
・Japan Post Service

(Sometimes it takes 3～4days to update the status.)
*Your Melonbooks online shopping points earned from the order will be reflected after the order status updated to "shipment completed".
(The order status will be updated around 3～5days after the goods' arrival.)

・the order of "goods in stock" cannot be consolidated with other orders.*1
・the order of "goods needed to place order from other stores" cannot be consolidated with other orders.
・You cannot group up the order appart from status in order history page was "pre-order"
・You cannot group up the order if you didn't recieve the order confirmation e-mail.*2
・You cannot group up the order if the pre-order group in different periods.
・You cannot group up the order if the order of "in store pick-up"
・You cannot group up the order if the product's release day or price change occurs, and

・After grouping up the orders, you need to set the payment method again.
*Additional handling fee may be charged sepaerately, if customers change the payment method.

・You can group the orders up to 4 days before the release date stated on the product page.
(If the nearest release date in your order was 24 Dec, you can group it up before 23:59 20th Dec.)

・It may takes up to 12 hours to complete the group-up process.
However, if the all of the ordered items was in stock and started preparations for shipment before the group-up complete, we'll cancel the group-up request.

・If there was the change of the price or the release date in your grouped items, you need to cancel the group-up process once and apply again after confirming of the delivery date/repayment.

・You need to cancel the group-up process once, if you want to add another products in a grouped up order.

・If you group-up a product delivering by【メール便】,the delivery method will be changed to parcel delivery service.

・When the "reservation group"(release period) of the "pre-order product" is different.
・If you put a pre-order item, an in-stock item or an "item needed to place order from other stores" in your shopping cart at the same time.
・When products cannot be shipped together due to size, thickness, etc.
・If one the goods is a special item needed to ship separately.

In the case of orders that split automatically , the order will be displayed separately.
Please check the confirmation screen carefully before placing your order.

If the order is split, each shipment will incur its own shipping costs.
Free shipping is only applicable if each split order fulfils the conditions for free shipping.

Normally, the products will be shipped after all the ordered products have been received, but customers who have ordered the products together with other products can make shipments of whatever becomes available.

Customers who wish to request sequential shipping need to access the URL provided in the 'Notification of Product Information Change' email and follow the procedure.

*If you wish to have your order shipped sequentially, your order will be split according to the following conditions.
Please note that shipping and handling charges will be incurred for the number of orders that are split.

1.Products whose release date has been changed.
2. Goods already in stock
3.Products not yet in stock.

*Customers who wish to receive combined shipping do not need to follow the procedure.
*Customers ordering only the relevant products do not need to follow the procedure.

*How to change the payment method
My page > Order history > Change payment method

*Please note that your order will be cancelled if you do not make the change by the deadline stated in the "Notification of Product Price Change" email.

If you wish to ship internationally, please use a service such as tenso.com.
For more information, please click here:
https://www.melonbooks.co.jp/special/b/0/service/tenso/

'Waiting for goods in stock' means the product has not yet arrived at our company.
A "Product secured" is a product that has already arrived in our warehouse.
"Cancelled" is a product that has been cancelled.

Credit cards we accept are:

VISA
Master
JCB
AmericanExpress

Any type of card can be used as long as it is of one of the above brands.
If an error occurs when placing an order, it is possible that your card cannot be used.
Please contact your credit card company to find out if your card can be used.

In this case, you will receive an email with a 'credit card payment error' and you will be asked to change your credit card details.

*How to change payment method
My page > Order history > Change payment method
Please follow the above procedure to make the change.

Please specify a card that can be used or change to another payment method.


*Please note that your order will be cancelled if you do not make the change by the deadline indicated in the "Credit card payment" email.
*Please contact your credit card company as we are unable to determine the cause of payment failure.

If you wish to enter new credit card details, please do not tick the box and enter your card details.

or find item tagged "electronic" in the search results.

The above five items must be entered.

If you do not register your name, your account name will be displayed as 'Mr Unsettled'.

The coupon issued will be a total of 16 digits (4 x 4 digits) and will be notified as a number.

▼Example of coupon code
1234-1234-1234-1234

When entering the code, please enter 16 digits including "- (hyphen)".
If the code contains alphabetic characters or is not a 16-digit code, an error will occur even if it is entered in the 'Coupon input field'.
Please input the coupon code carefully.

Notes:
This coupon cannot be used for 'Quick Order (Store Order)'.
The code cannot be re-entered once it has been used, nor can it be cancelled after the order has been confirmed.
Coupons cannot be used after an order has been confirmed.
Coupons cannot be redeemed when placing an order, re-selecting a payment method or sequential dispatch procedures.
When using a coupon at the time of a 'normal order' or 'sequential dispatch procedure', it is not possible to select the order for which the coupon is to be used.
*Discounts that result in a product cost of less than one yen cannot be used. In addition, shipping and handling charges will apply separately.
Coupons that have expired cannot be used.
If the product to which the coupon has been applied is cancelled, the coupon will also expire.
Each coupon issued has a different discount amount (discount rate), maximum amount (minimum amount), scope of application and expiry date.
The detailed terms and conditions are stated in the coupon issue notification email, so please be sure to check them.
*Coupons are only valid for the eligible account to which they were issued.
*Please note that orders using the coupon are not eligible for 'Collective booking'.
Please note that orders using coupons are not eligible for "Collective Reservations". Please note that we cannot accept cancellations or returns for your convenience.

Once you have registered your Favourite Circles and Favourite Authors, a 'Notification Email' will be automatically sent to your registered email address at the following times:

When a product arrives in stock.
When products are restocked.
When a product is available for pre-order.

The points awarded can be used for discounts on purchases as 1point = 1 Japanese yen, or in exchange for point-only goods.
You can check your current points on 'My Page'.

Points are valid for one year from the date of the last purchase.
Each time you complete a new order, the expiry date of the entire point balance is extended for one year from that date.
If you have not purchased any products on the website for one year, all points accumulated in your account will expire.

The percentage of points awarded will vary depending on the product.
For details on the points awarded, please refer to the 'Points Redemption' section of each product page.

Points can be used on the payment method selection screen after proceeding to the checkout screen from 'Proceed to checkout'.



The total amount of the product cannot be set to less than 1 Japanese yen in the "Use points" section.
When using points, the difference between the points used and the total amount of the product (excluding shipping and handling charges) (excluding tax) will be the subject of the point award.

Please note that the timing may change depending on the status of your parcel and other factors.

As part of security enhancements, from 9 September 2021 SMS authentication has been introduced as part of security enhancements.

*Registration using a landline phone number is not available.
Please register mobile phone numbers starting with 090, 080 or 070.
Mobile phone numbers outside Japan cannot be registered.

One phone number for authentication is required per person.
The same phone number cannot be used by more than one person.

If you do not remember that you have been registered a account, please contact our customer support from the contact form, with the relevant phone number.

Please contact our customer support via the contact form:
https://www.melonbooks.co.jp/contact/